Average Reviews:
(More customer reviews)My dad always taught me to check the parts list before assembling anything. The first problem I encountered was that it was very difficult to match up the screws included with the parts listed. (The pictures are poor representations of the real thing, and they only list the actual length for two of the multiple varieties of screws included.)
Then, THE MANUAL REFERS TO PARTS NOT LISTED OR INCLUDED WITH THE FAN. I called Hunter and waited for 20 minuted to speak to a representative, all the while listening to a message telling me that they value my time.
Finally, after I conveyed my issue to the rep, she checked and confirmed that my fan model (#23869) has an error involving a manual that had been updated without updating the parts packaged with it, Do they have a kit to help customers with this known problem? Something they can overnight to me to fill the gap so I can install my fan? NO. In fact, she wasn't even sure that the two missing parts I mentioned to her were the ONLY parts I would encounter that might be missing. It was up to me to go through the manual and let her know what I needed. Also, the shipping of parts will take 5-7 business days and if I want it overnighted I was told I would have to pay for it.
While the rep was friendly and as helpful as she can be, I asked her if there was a feedback department or manager I could talk to to voice my complaint. They answer was NO.
HUNTER FAN COMPANY DOES HAVE A CUSTOMER FEEDBACK OR COMPLAINT DEPARTMENT.
Ridiculous. And very disappointing from a company that is supposed to offer some of the better products available. I will not buy from Hunter again.
Click Here to see more reviews about: Hunter 23869 42inch Low Profile III Plus Fan
Includes Low Profile III Plus™ 42-in White Ceiling Fan with Light - 23869, Light Fixture
Click here for more information about Hunter 23869 42inch Low Profile III Plus Fan
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